Cat Gyms Item ID: #2371Billys Bigger Bunkbed Cat GymProduct Information:
Item DescriptionGreat for slumber parties and unexpected guests! Billy’s Bigger Bunk Bed provides 3 sleeping areas plus an enclosed condo. This unit offers one of the largest seat beds from among our entire collection — perfect for BIG cats! Features : Enclosed condo with sleeping area on top Item Reviews2 Responses to “Billys Bigger Bunkbed Cat Gym” |
I purchased this for our many cats several months ago. It is wonderful. I got to chose my colors and the seller did keep in touch with us throught the ordering and building process of this item. I received an email response to every email i sent to this seller.
The condo arrived on the date expected. It has been several months since we purchased this and our cats just love this condo. It is the best one i found online. They do make shorter ones in this same style, but we specifically wanted it for 3 of our cats that are inside during the day and are kenneled at night. It gave them each a very roomy place to sleep and lay, plus the house below was extra for the visting cats and play time.
This is wonderful. I can’t say enough good about the item or the seller. I am not looking to buy another one of these for another room.
The quality of this product is very good, I must admit. However, they have no customer service to speak of. There is no way to talk to a human being, other than through email, the company does not seem to care if their customers are unhappy, and shipping takes at least a little longer than your led to believe will be the case. If you are okay taking a chance on perhaps not recieving an item and having only an email address with which you are able to contact the company, then I guess you should consider ordering. Although, there are other companies out there with similar products, such as mycatsheaven.com, and they offer a phone number to call for customer service. Next time, I will be sure to go elsewhere myself. Frankly, with the kind of money they charge for their products,you would think they would offer much better customer service. I will certainly not order from them again, as my “bunkbed” was a present for my mother and her 2 cats for Christmas, which will not be arriving on time. To be fair, that information may have been somewhere on the website, as they replied by email when I inquired, but it was not clear to me at the time. What bothers me most is that they know my displeasure with their “no-call” policy, and I think it should matter for more than $300.00 (the cost of the bunkbed), but evidently, they disagree…..